For technical assistance, we highly advise you to reach out to a HVAC Contractor or Installer prior to contacting GeneralAire Canada.

Have an issue or a warranty request? We offer email support at

Please provide your name, product name and state your issue so we are able to provide you with a viable solution. Due to high volume of emails, responses may take up to 72 hours. We also insist on visiting our Resources section for information on Model Numbers, Installation Queries or Legacy Units.