PLEASE EMAIL US TO BEGIN YOUR PROCESS IN RECEIVING THE NEW CONTROL BOARD FOR THE DH75 AND DH100 UNIT.

Email: support@generalaireiaq.ca

NOTE: This is only for customers who have received a message regarding the control board update.

On this page, you may:
1. Purchase the new 6.0 display board by emailing us at support@GeneralAireIAQ.ca
2. Watch a video demonstrating replacement.
3. Follow written replacement instructions.
4. Review the replacement process below.

Click Here for Fully Downloadable PDF Instructions for Board Replacement

Video Instructions

Display Board Replacement Process:

With your order of the 6.0 replacement display board, you will receive:

1. Your new display board replacement kit, in black box.
2. One copy of your display board order.
3. Bubble Envelope with Pre-Paid Shipping Label already attached
   

Once You Have Completed The New 6.0 Display Board Replacement:

1. Place the old display board in the provided bubble envelope.
2. Take the bubble envelope to your nearest Purolator location to return

Your Refund (Purchase Amount + Shipping):

• IMPORTANT: You must return your old display board within 30 days to receive a full refund.
• IMPORTANT: Be sure to include a copy of your order with your return.
• Make a note of your tracking number for safe delivery of your return.
• Once we confirm receipt of your old display board, we will contact you to refund the amount of your new display board purchase plus shipping.

Continue enjoying Wi-Fi service with your DH75 or DH100 dehumidifier by updating your display board to version 6.0 (units manufactured after July 1, 2023 already have 6.0). You will receive a full refund of your purchase amount plus shipping when you return the old display board within 30 days.